Why did I receive an error message that my time has exceeded 7.5 Hours?
OSHA regulations only allow for 7.5 hours of training in a 24-hour period. If you have reached the time limit the course will "time out" and you’ll have to wait until the next day to continue your OSHA training.
AdvanceOnline OSHA Outreach courses are designed to save your work and log off after ten minutes of idle time. If you have not spent a full 7.5 hours working through your course and you receive the error message below, your course may not have "disconnected."
Occasionally, there are times when a session browser, device history, or the device a learner is using will retain the active status without disconnecting which will keep the daily time limit running. If you receive this error, please contact the AdvanceOnline Solutions Customer Care Team at 713-952-1100, we are available 24/7.
Once we reset your timer, keep in mind that you may briefly notice a difference in your overall course time as the "idle time clock" and "active time clock" sync up.
Do I always have to use the same device when taking my course?
Our courses are designed so you can train anywhere, anytime, on any device. This means you can start your course on one device, log off, and resume your training on any other device (laptop, desktop, tablet, or mobile device). If you are taking a ...
What browser should I use on my device to take the online training course?
Our training courses run in your internet browser. We recommend connecting to a broadband internet connection (WiFi) for optimal learning. To ensure a high-quality learning experience on your desktop, laptop, tablet, or mobile device, we recommend ...
What type of device do I need to take a course?
All you need to take one of our courses is a desktop, laptop, tablet, or mobile device with a high-speed internet connection such as WiFi or a wired connection. NOTE: You can switch devices while taking your course. Learn more: Can I switch devices ...
How do I start my online training course?
All AdvanceOnline courses are delivered through a Learning Management System (LMS), which we call The AdvanceOnline Training Center. To start your training, you will log in to your account at www.advanceonline.com. If you are a new customer, we ...
What browser settings do I need to use to take the courses?
Our training courses are designed to be interactive for the best learning experience. Our courses include multimedia, narration, interactive lab exercises, links to regulations, and objective-based exams. All of these features require specific ...