Do I always have to use the same device when taking my course?
Our courses are designed so you can train anywhere, anytime, on any device. This means you can start your course on one device, log off, and resume your training on any other device (laptop, desktop, tablet, or mobile device).
If you are taking a proctored OSHA Outreach course, you can switch to a different device but you will need assistance from our Customer Care team to reset the proctoring software. This will only take a few minutes and we are happy to get you back to your training on your new device. Please contact our U.S.-based Customer Care Team at 713-952-1100.
The courseware is designed to fit into your schedule, with the opportunity to leave and reenter the course as many times as necessary. When you reenter the course, you are placed at the beginning of the section that you left and there is a bookmark in the top right of the page. When you select that bookmark, the course will return you to the last page you were on when you left the course. If you exit the task while taking an exam you will immediately return to the exam upon return.
IMPORTANT: Want to take a break and come back at a later time? Log out of the course to ensure you do not exceed the maximum amount of time allowed by OSHA. HELPFUL TIP: If you need assistance while taking a course you can contact the AdvanceOnline Solutions Customer Care team 24/7! To speak to one of our team members, please call our U.S.-based telephone support center at 713-952-1100. Click HERE to submit your question via our online form.
What browser should I use on my device to take the online training course?
Our training courses run in your internet browser. We recommend connecting to a broadband internet connection (WiFi) for optimal learning. To ensure a high-quality learning experience on your desktop, laptop, tablet, or mobile device, we recommend ...
What browser settings do I need to use to take the courses?
Our training courses are designed to be interactive for the best learning experience. Our courses include multimedia, narration, interactive lab exercises, links to regulations, and objective-based exams. All of these features require specific ...
Why did I receive an error message that my time has exceeded 7.5 Hours?
OSHA regulations only allow for 7.5 hours of training in a 24-hour period. If you have reached the time limit the course will "time out" and you’ll have to wait until the next day to continue your OSHA training. AdvanceOnline OSHA Outreach courses ...
What type of device do I need to take a course?
All you need to take one of our courses is a desktop, laptop, tablet, or mobile device with a high-speed internet connection such as WiFi or a wired connection. NOTE: You can switch devices while taking your course. Learn more: Can I switch devices ...
How do I start my online training course?
All AdvanceOnline courses are delivered through a Learning Management System (LMS), which we call The AdvanceOnline Training Center. To start your training, you will log in to your account at www.advanceonline.com. If you are a new customer, we ...